Managed Services: Differentiators
Why Design Strategy?
For more than 25 years, Design Strategy has been innovating and deploying high-value industry sourcing solutions for Fortune 500 companies. Customers choose Design Strategy because of our winning combination of knowledge and skills, including:
- Cost efficiency that saves our customers between 20-30% of their desktop support costs, while providing outstanding quality, expertise, and responsiveness
- A relentless focus on customer satisfaction with the goal of building successful, long-lasting partnerships
- Deep technology experience and a skilled workforce that is trained in the latest applications and infrastructures and uses industry-leading best practices to mitigate risk and ensure excellence
- Scalability of services to allow clients to meet the demands of new business opportunities, mergers, or geographic expansion
- A proven, repeatable approach, our SmartDesignSM Methodology, that improves service quality, enhances user productivity, and streamlines business processes for our clients
- A sound understanding of the issues, needs, and operational processes affecting technology-driven industries including financial services, insurance, media, pharmaceuticals, fashion, consumer packaged goods, and education
- Professional certification in best-of-breed systems and applications, including Cisco, Dell, IBM, HP, Nortel, Novell, Microsoft, Oracle, Sun, Xerox, and others
- Continuous improvement processes to deliver quality above and beyond our service level agreements
- Crisis resolution services to provide rapid resolution to business emergencies within hours or days
- Ability to configure and purchase individual services to meet precise needs