Managed Services Overview
Design Strategy offers a comprehensive solution which is flexibly configured and scalable that provides complete technology lifecycle support for companies' complex networks and distributed infrastructures. Leveraging deep technology expertise; a proven, repeatable SmartDesignSM methodology and industry knowledge, Design Strategy has created a managed services offering that optimizes companies' operational efficiency and effectiveness, while providing them with the industry specialization they require.
Our solution can be deployed as an end-to-end managed services solution, or customized and used to supplement other vendor solutions. Design Strategy also provides program management and vendor management services to help companies achieve the most from their managed services investments.
Design Strategy's Managed Services offering:
- Provides complete technology lifecycle support, including strategy-setting, vendor management, solution deployment, operational/user support and governance
- Provides targeted support for individual projects, such as requirements analysis, help desk management, desktop deployment, technology moves or organizational restacks
- Offers highly competitive and flexible pricing options, allowing customers to reap significant ROI
- Offers support for desktop software and hardware and LANs, IMAC (Install, Moves, Adds, Changes) services
- Delivers specialized support for smaller and mid-sized enterprises as well as for divisions of larger companies operating up to 20,000 or more desktops
- Offers "SWATT" (Special Workforce and Technical Team) services, which mobilize targeted, expert resources within hours to provide same-day/next-day resolution of business-critical issues
- Mitigates risk with market-leading service level agreements (SLAs), a single point of contact, pricing guarantees, and phased transitions