Production Support role with our client's Support team involves closely working with the Front Office traders in resolving system issues. The candidate will be expected to communicate effectively with the traders and resolve/escalate issues. Key Deliverables: Support IT applications from business perspective. Respond to all user issues/queries within published timeframes Provide first/second line application support including trouble shooting issues, leading technical investigations and supporting mission critical platforms in a demanding 24/7 environment Accurate incident logging and tracking adhering to published procedures Produce and maintain support knowledge base and documentation and contribute to the team’s increased ability to service the user base Formulate solutions to reduce issue impact on the business users Train colleagues in the ecommerce sphere of knowledge and experience Share new skills with colleagues Liaise with internal dev teams as well as vendors to accurately report on incidents requiring software changes Track dev changes, perform and document testing and manage signoff through to prod release adhering to all necessary compliance

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Order# 13120

Req. #:	13120	Position:	Production Support (Front Office)
Business:	Banking	Contact:	Manisha Patel   908-709-9800 x306
Location:	New York, NY	Duration:	1 year+
Project Description:
Production Support role with our client's Support team involves closely working with the Front Office traders in resolving system issues. The candidate will be expected to communicate effectively with the traders and resolve/escalate issues. Key Deliverables: Support IT applications from business perspective. Respond to all user issues/queries within published timeframes Provide first/second line application support including trouble shooting issues, leading technical investigations and supporting mission critical platforms in a demanding 24/7 environment Accurate incident logging and tracking adhering to published procedures Produce and maintain support knowledge base and documentation and contribute to the team’s increased ability to service the user base Formulate solutions to reduce issue impact on the business users Train colleagues in the ecommerce sphere of knowledge and experience Share new skills with colleagues Liaise with internal dev teams as well as vendors to accurately report on incidents requiring software changes Track dev changes, perform and document testing and manage signoff through to prod release adhering to all necessary compliance
Required Skills:
Strong verbal and written communication skills. Must be able to communicate with traders/product control as well as other IT teams. Knowledge of UNIX, SQL, Able to perform quickly and accurately in a high pressure and highly dynamic environment whilst adhering to guidelines Candidate must have attention to detail and have the ability to work independently. Suitable candidates will be results-oriented and goal-driven self-starters Exposure to Microsoft Office suite of applications Unix Solaris, Windows NT, Oracle/Sybase Previous experience of Trade floor support is essential
Other Information: